Privacy Policy

1. Information We Collect

When you interact with Gleaming USA through our website, contact form, or phone, we may collect the following types of information:

• Contact information — your name, phone number, and email address when submitted through our quote or contact form.
• Service details — your address or service location, the type of service requested, and any notes you provide.
• SMS opt-in data — your mobile phone number and consent to receive text messages when you opt in.
• Device & usage data — browser type, IP address, pages visited, referral source, and time spent on the site, collected automatically via cookies and analytics tools.

We do not collect payment card numbers or sensitive financial information through this website. Payment is handled in person or through a secure third-party processor.

2. How We Use Your Information

Information you provide is used solely to operate and improve our services:

• To respond to quote requests and schedule service appointments.
• To send appointment confirmations, reminders, and follow-up messages (via email or SMS, where you have opted in).
• To contact you about your service inquiry or an existing booking.
• To improve our website content and user experience based on aggregated usage data.
• To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

3. SMS Messaging & Opt-In

By providing your mobile phone number and checking the SMS consent box on our contact form, you expressly consent to receive text messages from Gleaming USA. These messages may include:

• Appointment confirmations and scheduling updates.
• Service reminders and follow-up messages.
• Promotional offers related to our services (infrequent; you may opt out at any time).

Message frequency varies. Standard message and data rates may apply depending on your mobile carrier and plan.

To opt out of SMS messages at any time, reply STOP to any message you receive from us. You may also contact us directly at (330) 490-9379 or info@gleamingusa.com to be removed.

For help, reply HELP to any message or contact us directly. We will never share your mobile opt-in data or consent status with third parties for their own marketing purposes.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to understand how visitors use the site and to improve your experience.

• Session cookies — temporary cookies that expire when you close your browser, used to maintain basic site functionality.
• Analytics cookies — tools such as Google Analytics may collect anonymized data about page views, session duration, and traffic sources. This data is aggregated and cannot identify you personally.
• Preference storage — we use sessionStorage to remember whether you have dismissed certain prompts (such as our booking notification) during your current visit.

You can disable cookies in your browser settings at any time. Disabling cookies may affect some functionality of the site. We do not use cookies for targeted advertising or cross-site tracking.

5. Data Security & Handling

We take reasonable precautions to protect the personal information you provide. These measures include:

• All data transmitted through our contact form is sent over HTTPS (SSL/TLS encrypted connections).
• Access to customer contact details is limited to the owner and operators of Gleaming USA.
• We do not store payment information on our website or servers.
• Customer records are retained only as long as necessary to fulfill your service request or as required by law.

No method of transmission over the internet or electronic storage is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your personal data, subject to any legal retention obligations.
• Opt out of SMS communications at any time by replying STOP or contacting us directly.
• Withdraw consent to any data processing activities where consent is the basis for processing.

To exercise any of these rights, contact us using the information in Section 8 below. We will respond within a reasonable timeframe.

7. Mobile Information Sharing Statement

Gleaming USA will not share, sell, or disclose mobile phone numbers or SMS opt-in consent data to any third party or affiliate for marketing or promotional purposes.

Mobile information obtained through opt-in is used exclusively for direct communication between Gleaming USA and the customer who provided consent. This includes appointment scheduling, service follow-ups, and infrequent service promotions.

This policy applies to all mobile data collected through our website contact form, phone interactions, or any other point of collection operated by Gleaming USA.

8. Contact Us

If you have questions about this Privacy Policy, want to access or delete your data, or need to opt out of communications, contact us:

We reserve the right to update this Privacy Policy at any time. Changes will be reflected by updating the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.